Refund Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 14 days of the delivery date. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

Items that are used, damaged by the customer, or returned without original packaging may not be eligible for a full refund.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Perishable or consumable products
• Personalised or custom-made items

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.

Wrong Item Received

If you received the wrong item, please reach out to us immediately. We'll send the correct item and arrange return of the wrong one at our expense.

How to Initiate a Return

To start a return, email us at luckyali106024@gmail.com with your order number and reason for return. Our team will guide you through the process.